Support services

Qualified support services

Log-on components represent a system-critical infrastructure, where limited functionality or even failure can have drastic effects on employees' ability to work. Therefore, a fast-acting and competent support service is indispensable.

KeyIdentity's support team consists of highly motivated and qualified employees at the Weiterstadt location, who are solution- and results-oriented in addressing customer wishes and problems. Efficiency, compliance with service level agreements, quality and short lines of communication are important aspects that underline the success of the KeyIdentity support offers.

Our support offers:

  • Individual and standardized support contracts
  • Managed security services
  • Product support for KeyIdentity's own products
  • Software subscription
  • Security software development support
  • Emergency response
  • Software as a service
  • Consulting on best practices and setup optimization
  • Regular training sessions on KeyIdentity products
  • Support by phone, e-mail, remote sessions or on site


This is what distinguishes the KeyIdentity support:

  • Competence, flexibility and reliability
  • Qualified, permanent employees only
  • Support provided from Germany
  • Short communication lines for development
  • Extensive documentation about the products and their integration
Data sheet

What are your support requirements?  KeyIdentity support services

The support offers cover the entire range of KeyIdentity's services. Our own software development department and close contacts to manufacturers guarantee excellent support quality and fast solution finding. Our support extends to fully integrated solutions, such as SaaS – Software as a Service.

Online support for our customers

Please use this form for your inquiries to our experts - we are glad to assist you.

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